FAQ

You can contact Cold Skills through the contact form on our website or using the contact details available on the Contact page.

You can find us at Åsenvägen 10, Karlsborg, Sweden.

You can create a product list directly in the webshop and send it to Cold Skills for further discussion or a quotation.

We consist of two companies: Cold Skills AB in Sweden and our subsidiary, Cold Skills AS, in Norway.

We have chosen not to provide special discounts to any specific professional group. However, we do offer better pricing for units and organizations placing consolidated orders. Please email us at info@coldskills.com with your request, and we will provide a quotation.

At the moment, this service is primarily available to government agencies, businesses, and organizations. However, we are continuously exploring ways to offer more customization options for individual customers.

Cold Skills was founded with a focus on supporting the individual user, and we are working to expand customization opportunities without affecting our current lead times.

If you represent a business, government agency, or organization and are interested in a custom order, please contact us through our contact form.

Yes, absolutely.

We ship internationally, with a primary focus on NATO countries and NATO partner nations.

If you experience any issues when placing an international order, please contact us at info@coldskills.com.

Yes. Send an email to info@coldskills.com with your order details, and we will cancel your purchase.

If an item is missing, first check whether it was marked as unavailable in your delivery confirmation. You will not be charged for items removed from your order.

If the item was not removed from the order, please contact us at info@coldskills.com and provide your order details.

You will receive a tracking link by email once your package has been shipped. If your package does not arrive, please contact us at info@coldskills.com and we will assist you.

Yes. Please contact us by phone at +46 (0)505 480011 or email info@coldskills.com and we will help you.

DSV, PostNord, and UPS.

We offer a 30-day return policy.

A return form and return shipping label are included with your package. Returned items must be unused and in their original packaging.

Yes. Complete the return form included in your package and use the enclosed return label to return the item.

Return the products using the enclosed return form and return label. Once we have received and approved the return, a refund will be issued through Klarna.

Yes. The product must be returned in its original packaging.

Once we have received and approved your return, a refund will be issued.

Refunds are always made using the same payment method used for the original purchase.

For questions regarding Klarna refunds, please contact Klarna Customer Service.

A return form and return shipping label are included in your package and should be used when returning your purchase.

Please contact us at order@coldskills.com and attach photos of the damaged item.

If the claim is approved, we will issue a refund.

Yes. If your claim is approved, a refund will be issued using the same payment method used for the purchase.

Products purchased in-store can only be claimed in-store. Please bring the product and receipt with you.

Once we have processed and approved your claim, a refund will be issued to the original payment method. This confirms that the claim has been accepted.

Klarna, credit/debit card, and Swish

No. Our gift cards can only be used in-store.

Gift cards can only be purchased in-store.

Gift cards are valid for one year.

Once your purchase has been activated through Klarna, the payment will be charged to your account.

No. Any discounts can only be applied in-store.